Shipping & Returns – Princess & the Pea Props

Shipping

All standard orders within Australia will be delivered within approximately 2-7 business days (please allow longer for some regional areas).  Small/medium sized parcels are sent through Australia Post, or via Sendle couriers within Australia (depending on size/location of delivery residence).

International parcels are sent via Australia Post, with tracking available (at no extra charge) for larger orders/parcels. The normal turnaround delivery timeframe for international orders is approximately 1.5 - 3 weeks for large parcels, or 2 - 4 weeks for smaller letter-sized parcels, depending on your location.

Please note: Princess & the Pea Props are not responsible for any goods sent to an incorrect address; please make sure your delivery address is correct when you checkout in store.

If applicable, customs fees are the responsibility of the customer.

For a complete schedule of Australian regions and shipping times, please refer to the Australia Post or Sendle websites: www.australiapost.com.au or www.sendle.com.au

Returns

At Princess & the Pea Props we take great pride in our products and thoroughly inspect each item before it is shipped. However, if you are not completely satisfied with your purchase, you can send it back to us within 1 week of your order being received for an exchange or store credit provided it is unused.  If you need to return an item, please contact us via the contact form on our website, or via email:

princessandpea@optusnet.com.au

Please note, shipping charges cannot be refunded, and return postage costs are the responsibility of the customer (with the exception of faulty goods).

Please contact us if you require any further information regarding shipping/returns.

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